dk11's Privacy Policy

dk11 is a trusted online gaming platform offering live casino, cricket betting, and a variety of slot games for users in Bangladesh. We understand that our users' personal information is extremely valuable to them. That is why dk11 always treats data protection as its highest priority.

This Privacy Policy ("Policy") explains what information dk11 collects while you use its website and platform, how that information is used, and what steps we take to protect your data. By using the dk11 website, you are considered to have given your consent to the terms of this Policy.

2.1 Personally Identifiable Information

When registering an account on dk11, you may be asked to provide the following information:

• Full name
• Email address
• Mobile number
• Date of birth (for age verification — our platform is for users aged 21 and above only)
• Password (stored in encrypted form)

2.2 Financial Information

Payment-related information required to process deposits and withdrawals is collected. dk11 supports transactions via bKash, Nagad, Rocket, and bank transfer. This information is used solely to complete transactions and is stored with the highest level of security.

2.3 Technical Information

Certain information is collected automatically when you visit the dk11 website:

• IP address and device type
• Browser name and version
• Operating system
• Time and duration of page visits
• Cookie and session data (see section 6 for details)

2.4 Gaming Activity Information

Your gaming history, bet amounts, win/loss records, bonus usage, and information about your activity within the platform are also recorded. This information is used to improve service quality, prevent fraud, and manage responsible gaming practices.

3.1 Providing Core Services

dk11 uses collected information primarily for the following purposes:

• Creating, managing, and verifying accounts
• Processing deposits and withdrawals
• Running gaming services smoothly
• Providing bonuses and promotions and ensuring wagering conditions are met
• Verifying user identity (Know Your Customer or KYC process)

3.2 Security & Fraud Prevention

To ensure user protection, dk11 analyses technical information to identify suspicious activity. This information is used to detect and prevent the creation of multiple accounts, fraudulent transactions, or any activity that goes against the site's policies.

3.3 Service Improvement

dk11 analyses data to further improve the user experience. This information helps us understand which games are most popular, what issues users encounter most often, and which features need further improvement.

3.4 Communication & Support

Your email address and mobile number may be used to send important notifications about your account, transaction confirmations, and support-related communications. dk11 will not send marketing messages without your consent.

4.1 General Policy

dk11 does not sell or rent your personal information to any third party. However, limited information may be shared with certain trusted partners as needed to provide services, such as:

• Payment gateway providers (bKash, Nagad, Rocket, etc.) — solely to complete transactions
• Game software providers — to ensure the gaming experience
• Data analytics services — for platform improvement, always in aggregated and anonymised form

4.2 Legal Obligations

If dk11 is required to disclose information due to a court order, directive from a government authority, or any other legal obligation, it will do so. In such situations, only the minimum necessary information will be disclosed.

4.3 Business Transfers

In the event of a future business merger, acquisition, or asset transfer involving dk11, user data may form part of the transferred assets. In such cases, the terms of this Policy will continue to apply and users will be notified in advance.

5.1 Technical Safeguards

dk11 uses industry-standard technology to keep your information secure:

• SSL (Secure Sockets Layer) encryption — every piece of data exchanged with the website is transmitted in encrypted form
• Password hashing — your password is never stored in plain text
• Regular security checks and audits
• Firewall and intrusion detection systems
• Restricted access — only authorised staff can access sensitive information

5.2 Administrative Safeguards

Alongside technical measures, dk11 ensures data protection at the administrative level as well. Staff are trained to follow data privacy policies and access logs are maintained.

6.1 What Are Cookies

Cookies are small text files stored on your device when you visit a website. They help improve your browsing experience. dk11 uses several types of cookies.

6.2 Cookies We Use

• Essential cookies: Used to keep your session active and maintain your logged-in state. Without these, the website will not function properly.
• Functionality cookies: Help remember your preferences and settings.
• Analytics cookies: Analyse website usage to help improve services.
• Security cookies: Used to detect fraudulent activity.

6.3 Managing Cookies

You can manage or delete cookies from your browser settings. Please note that disabling essential cookies may cause some important features of dk11 to not work properly.

7.1 Right to Access Your Information

You can request to view the information dk11 holds about you at any time. Contact our support team and, after verifying your identity, your information will be provided to you.

7.2 Right to Correct Your Information

If any information in your profile is incorrect or incomplete, you have the right to have it corrected. Make changes yourself through account settings or get help from the support team.

7.3 Right to Close Your Account

If you wish to end your relationship with dk11, you can request to close your account. Your personal information will be deleted unless legal obligations or the need to retain financial transaction records require otherwise.

7.4 Right to Opt Out of Marketing Communications

If you no longer wish to receive promotional emails or notifications, you can withdraw your consent at any time. This can be done through account settings or via the "Unsubscribe" link in any email.

8.1 Data for Active Accounts

dk11 retains all your information for as long as your account remains active. This data is stored on secure servers and only authorised staff can access it.

8.2 Data After Account Closure

Even after an account is closed, certain information may be retained for a specified period. The reasons for this include:

• Meeting legal or regulatory requirements
• Resolving disputes or claims
• Maintaining fraud prevention records
• Retaining records related to anti-money laundering

Once the required period has ended, the data is securely deleted or anonymised.

dk11 is an adult gaming platform intended only for users aged 21 and above. We do not knowingly collect information from anyone under 21. If someone has opened an account by providing a false age, that account will be closed immediately and any collected information will be deleted.

dk11 may change or update this Privacy Policy from time to time. If significant changes are made to the Policy, we will try to notify you by email or via a notice on the website. If you continue to use dk11 after the changes, you will be considered to have consented to the updated Policy.

The date of the most recent update is displayed at the top of this page. Contact us if you would like a copy of a previous version.