dk11 Terms and Conditions
Please read these terms carefully before using the dk11 platform — they contain complete information about your rights and responsibilities.
Introduction and Applicability
This document forms a legally binding agreement between dk11 and its users.
Definitions and Introduction
In these terms and conditions, "dk11", "we", "our", or "platform" refers to the dk11 online gaming platform, operated through the domain https://dk11.mom. "User", "member", or "you" refers to any person who visits the dk11 website, creates an account, or uses any of our services.
dk11 is a secure and reliable online gaming platform offering live casino, slot games, cricket betting, and other gaming services. We are committed to ensuring SSL encryption and fair play.
These terms may change at any time. Continuing to use dk11's services after a change takes effect means you have automatically accepted the updated terms. We therefore recommend reviewing this page regularly.
Eligibility and Age Requirements
Specific eligibility conditions must be met in order to use dk11's services.
Age Requirement
All dk11 services are available only to persons aged 21 or above. When creating an account you must confirm that you are at least 21 years old. If it is found that a user is under 21, their account will be closed immediately and all deposited funds may be forfeited.
Prohibited Persons and Circumstances
The following persons may not create or use an account on dk11:
- Persons under 21 years of age.
- Persons who have previously been excluded from our platform.
- dk11 employees, directors, or their close relatives.
- Persons whose personal information is suspected to be false or fraudulent.
- Persons enrolled in a gaming-related self-exclusion program.
Account Rules
Each user may hold only one account, and providing accurate information is mandatory.
Account Registration
When creating an account on dk11, you must provide accurate, complete, and up-to-date information. Providing incorrect or misleading information may result in your account being cancelled and any deposited funds being forfeited.
Only one account per person or household is permitted. If the same person creates multiple accounts, all accounts will be closed and bonuses will be cancelled.
Password and Security
You are fully responsible for the security of your account. Do not share your login details with anyone. If you suspect unauthorised access to your account, notify the dk11 support team immediately. dk11 is not liable for any loss resulting from a forgotten password or unauthorised access.
Identity Verification (KYC)
dk11 reserves the right to verify a user's identity at any time. A national ID card, passport, or other government-issued document may be requested for verification. If the required documents are not provided in time, withdrawals may be placed on hold.
Deposit and Withdrawal Rules
The following specific conditions apply to financial transactions on dk11.
| Item | Details |
|---|---|
| Minimum Deposit | ৳200 (per method) |
| Minimum Withdrawal | ৳500 |
| Withdrawal Processing Time | 5–30 minutes |
| Accepted Methods | bKash, Nagad, Rocket, Bank Transfer |
| Currency | Bangladeshi Taka (BDT / ৳) |
Deposit Conditions
To deposit funds into your dk11 account, you must use a payment method registered in your own name. Deposits from third-party accounts are strictly prohibited. For bank transfers, any recognised bank in Bangladesh may be used, including Dutch-Bangla Bank, BRAC Bank, and Islami Bank.
Each deposit is credited to your account after being verified by the dk11 system. If any transaction is pending, please contact the dk11 support team.
Withdrawal Conditions
Withdrawal requests are generally processed within 5–30 minutes. However, withdrawals may be delayed if identity verification has not been completed or if an unusual transaction is suspected.
- Withdrawals must be made using the same method used for the deposit, unless that is not possible.
- Withdrawals cannot be made until the wagering requirement on any bonus has been met.
- dk11 reserves the right to place withdrawals on hold if fraud or money laundering is suspected.
- All transactions will be completed in Bangladeshi Taka (৳).
Bonus and Promotion Terms
The following conditions apply to all dk11 bonuses and promotional offers.
Welcome Bonus
New members will receive a 150% bonus on their first deposit, up to a maximum of ৳8,000. For example: depositing ৳1,000 gives a ৳1,500 bonus, making the total balance ৳2,500. Depositing ৳12,000 gives the maximum ৳8,000 bonus, making the total balance ৳20,000.
Wagering requirement: the bonus amount must be wagered 25 times (on the bonus amount only, not on the combined total of deposit and bonus). For example: ৳1,500 bonus × 25 = ৳37,500 in bets must be completed before bonus winnings can be withdrawn.
General Bonus Terms
- Each bonus offer has a specific expiry period, and the bonus is cancelled once it expires.
- The welcome bonus may only be claimed once per account.
- Bonus funds cannot be transferred to another account.
- dk11 reserves the right to modify, suspend, or cancel any bonus for any reason.
- If dk11 finds evidence of bonus abuse, the account may be closed.
- Bonus terms may change at any time — the latest terms can be found on the dk11 website.
VIP Program
dk11's VIP program has five levels: Bronze, Silver, Gold, Platinum, and Diamond. The weekly cashback rate differs at each level — from Bronze to Diamond the maximum rates are 0.2%, 0.3%, 0.5%, 0.6%, and 0.8% respectively.
VIP level is determined based on a member's overall activity and loyalty. dk11 reserves the right to change or discontinue the VIP program terms at any time.
Gaming and Betting Rules
The following guidelines must be followed when using dk11's gaming services.
General Gaming Rules
All games on dk11 are conducted on the basis of fair play principles. No individual or software may manipulate the outcome of any game. If manipulation is found, the relevant account will be closed.
- If a technical issue occurs during a game, please notify dk11 support.
- If a game is left incomplete due to a network disconnection, the matter will be resolved in accordance with dk11's policy.
- Participation in the same game from multiple accounts is prohibited.
- The use of automated software or bots is strictly prohibited.
Sports Betting Rules
dk11 offers betting on various sports including cricket, football, and kabaddi. Please keep the following in mind when placing bets:
- Once a bet has been accepted, it cannot be changed or cancelled.
- If an event is postponed or cancelled, dk11 will determine the settlement policy for the related bets.
- dk11 reserves the right to suspend bets where match-fixing or other misconduct is alleged.
- For uncertain or disputed events, dk11's decision on bet settlement is final.
Technical Errors
dk11 reserves the right to correct odds displayed incorrectly, bonuses awarded incorrectly, or other errors caused by software or system faults. dk11 is not liable for any loss in such cases. Any funds gained by taking advantage of an error will be reclaimed.
Responsible Gaming Policy
dk11 believes gaming is entertainment — not an addiction. We place the highest importance on responsible gaming.
Self-Protection Tools
dk11 provides various self-protection tools for users. If you feel that gaming is having a negative impact on your life, please contact our support team.
To learn more about responsible gaming, visit our Responsible Gaming page.
Prohibited Activities
The following activities are strictly prohibited on the dk11 platform and are subject to penalties.
Strictly Prohibited Actions
- Using dk11 for money laundering or to conceal the source of illegal funds.
- Attempting to hack or manipulate the game or betting system.
- Creating multiple accounts to take advantage of bonuses.
- Operating an account under a third party's name or with false information.
- Misconduct, harassment, or intimidation directed at other users.
- Unauthorised use, copying, or distribution of dk11's software or data.
- Using automated bots or software to gain an unfair advantage.
If any of the above activities are identified, dk11 reserves the right to close the account without notice, forfeit funds, and take legal action.
Privacy and Data Protection
Protecting your personal information is our priority.
Data Collection and Use
dk11 collects personal information provided during registration and transactions. This information is used for account management, identity verification, fraud prevention, and improving customer service. dk11 does not sell your personal information to third parties.
All data is kept secure using SSL encryption technology. For more details, please visit our Privacy Policy page.
Cookies and Tracking
dk11 uses cookies for the smooth operation of the website and to improve the user experience. By continuing to use the website, you are considered to have consented to the use of cookies. Cookies can be disabled from your browser settings, though some features may become limited as a result.
Limitation of Liability and Dispute Resolution
Important information about dk11's legal liability and the dispute resolution process.
Limitation of Liability
dk11 is not liable for the following:
- Games or transactions interrupted due to internet disconnection, power outage, or device failure.
- Delays or errors caused by third-party payment providers.
- Account information leaked due to the user's own negligence.
- Financial loss resulting from losing a game.
- Missed opportunities by the user due to temporary platform downtime.
Dispute Resolution
For any dispute or complaint, please contact dk11's support team first. The support team is available 24/7 via live chat and email ([email protected]) in both Bengali and English.
If a user is not satisfied with dk11's decision, they may take legal action. However, it is advisable for both parties to resolve disputes through mediation. dk11's decision is generally considered final for review purposes, unless a clear error can be demonstrated.
Service Changes and Termination
dk11 reserves the right to modify, suspend, or discontinue its services at any time without notice. dk11 will not be held liable for any loss suffered by the user as a result. If a service is discontinued, an attempt will be made to return any valid funds remaining in the account.
Miscellaneous Provisions
Additional important information regarding these terms and conditions.
Applicable Law and Jurisdiction
The prevailing law will be followed in the interpretation and application of these terms. In the event of any dispute, both parties will first attempt to resolve it through discussion.
Severability of Terms
If any part of these terms is found to be legally invalid or unenforceable, the remaining terms will continue to be fully effective without that part. The invalidity of one term does not render the entire document invalid.
Language and Interpretation
These terms have been written in Bengali. In the event of a conflict with any version in another language, the Bengali version will prevail. The interpretation of dk11's decisions will always be based on these terms.
Contact and Support
If you have any questions or need clarification about these terms and conditions, please contact our support team:
Our support team provides assistance in both Bengali and English.